Virtual Security Operation Center Support
Case Study
A Fortune 500 Insurance Company needed streamlined operations and enhanced response times. We designed and implemented a modern, scalable operations center.
IMPACT
Our Client now has significantly improved efficiency and agility across their services within their Security Operations Center staff.
INDUSTRY
Insurance Operations and Claims Management
KEY SERVICES
- Operations Center Design and Implementation
- Process Optimization
- Scalable IT Infrastructure Development
KEY TECHNOLOGIES
- Cloud-Based Workflow Management
- Automated Claims Processing Systems
- Scalable IT Infrastructure
THE SITUATION
A Fortune 500 Insurance company with more than 11,000 employees was seeking someone to help support their existing Security Operations Center (SOC) staff. They needed assistance in managing the security evaluation and mitigation of vulnerabilities on desktop endpoints, identifying trends and threats to the infrastructure, analyzing and validating event data collected by security tools, responding to security alerts, managing identified security tools, and coordinating incident detection and response activities related to identified security events.
THE APPROACH
THE RESULTS
SIEM Alerts Management
Efficiently managed and responded to SIEM alerts.
Phishing Response
Actively addressed and neutralized phishing threats.
ServiceNow Incident Resolution
Managed and resolved incidents within the ServiceNow platform.
Email Monitoring
Conducted vigilant monitoring of email boxes to detect and respond to security threats.
SIEM Tuning Consultation and XSOAR Automation
Assisted in the automation process using XSOAR, enhancing efficiency and response times.
SOP Development
Contributing to the creation of SOPs to streamline and standardize processes.
CUSTOMER IMPACT
30% Faster Response Times
Increased Operational Efficiency
Scalable Infrastructure for Future Growth
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