Revolutionizing Insurance Verification

Insurance Operations and Claims Management

Virtual Security Operation Center Support

Cloud-Based Workflow Management | Automated Claims Processing Systems | Scalable IT Infrastructure | Security Information and Event Management (SIEM) Systems

A Fortune 500 Insurance Company needed streamlined operations and enhanced response times. We designed and implemented a modern, scalable operations center.

SITUATION

A Fortune 500 Insurance company with more than 11,000 employees was seeking someone to help support their existing Security Operations Center (SOC) staff. They needed assistance in managing the security evaluation and mitigation of vulnerabilities on desktop endpoints, identifying trends and threats to the infrastructure, analyzing and validating event data collected by security tools, responding to security alerts, managing identified security tools, and coordinating incident detection and response activities related to identified security events.

APPROACH

vSOC Team Integration

Entrusted with managing all security incidents within our client's environment, extending to 3 co-ops, a task they completed with excellence and exceeding client expectations.
Comprehensive Management

Handling (security information and event management (SIEM) alerts, phishing, ServiceNow incidents, and email box monitoring.
Expert Consultation

Our vSOC's provide expert consultation on SIEM tuning and XSOAR automation.
SOP and Metric Reports

Contributed to creating Standard Operation Procedures (SOPs) and metric reports, vital tools in assessing and enhancing the security posture.

RESULTS

SIEM Alerts Management

Efficiently managed and responded to SIEM alerts

Phishing Response

Actively addressed and neutralized phishing threats

ServiceNow Incident Resolution

Managed and resolved incidents within the ServiceNow platform

Email Monitoring

Conducted vigilant monitoring of email boxes to detect and respond to security threats

SIEM Tuning Consultation and XSOAR Automation

Assisted in the automation process using XSOAR, enhancing efficiency and response times

SOP Development

Contributing to the creation of SOPs to streamline and standardize processes

"We collaborated closely with Our Client to design an operations center that not only met their current needs but also positioned them for future scalability. Our goal was to provide a solution that enhanced operational efficiency while allowing flexibility for growth."

Morgan Pflantz

Cyber Engineer