SITUATION
A local reputable cleaning and restoration company, with 200+ employees, was looking for a field service management tool that would provide automation and improve the customer experience.
APPROACH
UNCOMN was selected to identify and implement a solution. UNCOMN provided detailed capability analysis and used this information to narrow the search down to the top 3 contenders. Then UNCOMN used a weighted comparison technique to identify which contender was the best fit. The final stage was implementing the new application and migrating the legacy information into the new system.
RESULTS
Migrating to the new technology provides:
- A 40-60% increase in automation; eliminating well over 80 hours of combined manual work per week
- Improving the customer experience, by reducing and eliminating multiple calls to re-schedule a service and confirm information
- Increasing employee productivity, by eliminating more than a dozen swivel chairs and manual steps